COVID-19: Updates to UPS Service Guarantees

This article was posted by UPS. It shares updates to UPS Service Guarantees for Small Package deliveries, Freight, and NA Air Freight. These changes are effective March 26, 2020, and will be in effect until further notice. This may impact some sellers’ Amazon FBM (Fulfill By Merchant) deliveries and other e-commerce fulfillment.

March 27, 2020 - By UPS

UPS


This article shares updates to UPS Service Guarantees. The Novel Coronavirus pandemic has created unprecedented complexities, which have required UPS to constantly reassess our operations. Our highest priority is to help ensure the health and safety of our employees, customers, and suppliers. Please continue to visit ups.com’s Coronavirus web page for the most up-to-date information regarding the impact of Coronavirus.

Suspension of Small Package Service Guarantee
Effective March 26, 2020, and until further notice, we have suspended the UPS Service Guarantees for all shipments to any destination, at all service levels. As the effects of the Coronavirus impact our infrastructure, we will continue to seek guidance from local and national government entities regarding applicable regulations.  The UPS Service Guarantee is subject to change. For further details, see the UPS Tariff/Terms and Conditions of Service.

Prior to shipping Small Package, please check to see if your recipient’s location is open, since business hours may have changed due to local restrictions. If the location is closed, we will hold your Small Package shipment and attempt to complete the delivery at a later date if the receiving location has indicated to UPS that it will reopen within 9 days. However, if the location is closed indefinitely, UPS will return the package to the sender.

For your convenience with Small Package services, The UPS Store® and UPS Access Point® locations can provide access to your vital deliveries. Also, you can sign up for free UPS My Choice® service which enables you to provide more specific delivery instructions such as where to leave deliveries, or redirect deliveries to another location, and also provides you with the ability to receive delivery notifications.

Suspension of UPS Freight® Service Guarantee
In addition, effective March 27, 2020 and until further notice, UPS Freight’s Service Guarantee for all Less Than Truckload services from and to all locations is suspended, with the exception of UPS Freight Urgent Services. Please continue to visit the UPS Freight website for the most up-to-date information regarding the impact of Coronavirus on UPS Freight services. Service guarantees are subject to change. For further details, see the UPS Freight LTL Rules Tariff.

Suspension of North American Air Freight Service Guarantee
Finally, effective March 25, 2020, and until further notice, the UPS Service Guarantee is suspended for all North American Air Freight services. Please continue to visit the UPS Supply Chain Solutions® website for the most up-to-date information regarding the impact of Coronavirus on UPS Air Freight services. Service guarantees are subject to change. For further details, see the UPS Air Freight Terms and Conditions of Contract.

Click here to see other COVID-19 updates relating to FBA, FBM, and e-commerce.

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