TICKETING & WORKFLOW MANAGEMENT
Many activities for e-commerce are time-sensitive and businesses can run the risk of an Account Suspension if issues are not resolved on time. With HINGE Axis, you can create and assign tickets to the appropriate team members in your organization and ensure that tasks are completed correctly and on time. HINGE Axis enable you to create and associate tickets to products, listings, reports, cases, campaigns, buyer messages, product reviews and more.
Additionally, tickets have a built-in escalation mechanism to automatically be assigned to a team lead or manager for follow-up if it is not resolved within a specified timeframe. The Ticketing Dashboard provides real-time information to know how many Tickets are currently Open, Past Due or recently Closed - by user and by type - as well as across your teams.
how the HINGE Axis Ticketing will streamline your Amazon workflow
- The Axis Dashboard shows that your product return rates have been increasing over the past several weeks. You can create a ticket associated to this product and assign it to a team member to investigate whether the product description is inaccurate or if there is a problem with the product or its packaging.
- The Axis Product Hub shows several listings that are not in compliance with new Amazon policies and have been suspended. You can create a high priority set of tickets (with different sub tasks assigned to different people in different teams) to take the necessary steps to correct the listings and get them re-activated.
- Your business is completing a branding refresh across your catalog and you need to update the images and copywriting on all of your listings. You can create a master ticket with sub-tickets to each department involved in creating the new product photography as well as the copywriting, and track the progress to completion of the refresh of your entire catalog. You can even send requests to the HINGE creative/design teams to help in finalizing the images and uploading the new images/copy to the listings in your catalog.
HINGE AXIS IS THE ONLY AMAZON SOFTWARE YOU NEED
TO MANAGE AND GROW YOUR BUSINESS
Data, Reporting, & Dashboards
Axis automatically pulls metrics several times a day, and stores two years of your history, giving you real-time & trended insights on your business.
Manage your product detail pages, and keep a log of the changes, from a single repository. Publish your listings to Amazon with one-click.
Ticketing & Workflow
Streamline your work, delegate tasks, and track their completion status, all from a central dashboard.
ACCELERATE YOUR BUSINESS
Leverage our experienced eCommerce team whenever and wherever you need the extra support.