Amazon Buyer-Seller Messages – New in Hinge Axis

Hinge Axis enables you to monitor, read, respond, and keep track of your Amazon Buyer-Seller messages from one place. Improve your 5-Star Customer Reviews, while maintaining your Amazon Seller Ratings, by leveraging Hinge Axis.

October 11, 2021 - By HINGE GLOBAL

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Reach More Shoppers With Amazon Buyer-Seller Messages

On the Amazon marketplace, your brand needs to respond to messages from your buyers within 24 hours, in order to maintain your seller ratings.  Additionally, strong and responsive communication with your Amazon buyers will create a positive customer experience. Communication between buyers and sellers on Amazon is an integral part of any brand’s seller activities. This engagement not only enhances the customer experience and their loyalty but also helps your brand generate more positive reviews and rankings. It’s also a very good way to handle any questions customers may have and reduce (or even eliminate) any potential negative feedback.


Hinge Axis Fully Supports Amazon Buyer-Seller Messages

To help you, our Amazon Seller Software—Hinge Axis—now has added a new feature: Amazon Buyer-Seller Messages.  Now, you can monitor, read, respond, and keep track of your buyer-seller messages all in one place.

Hinge Axis helps you stay on top of your messages in several key ways:

  1. The number of unanswered messages is tracked automatically every two hours. Messages that are past due are flagged.
  2. You can read and respond to the message directly from within the Hinge Axis platform.
  3. Reply templates are also available to common questions, making your responses more efficient and standardized.
  4. Messages are databased, giving you the ability to group and organize messages by topic (e.g., “Product Quality Issues,” “Fulfillment Issues,” etc.)
  5. Internal tasks can be created from messages and be used to delegate follow-up messages or actions from other members of your organization.

Are you ready to start improving your Amazon Seller ratings?

Book a demo today of Hinge Axis — no strings attached.

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