December 8, 2020 1:30 PM EST |
2020 has been the year when selling online leapfrogged from choice to absolute necessity. As a recent McKinsey report noted, COVID-19 has “altered the manner in which consumers shop, from online purchasing to contactless delivery to in-store health and safety measures to the demand for value. “ Expect even more disruption in 2021, as eCommerce-enabled…
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